Moreover, the company logo adds flavors to your sales forms. If your logo is under CYMK format, then I would highly suggest re-uploading it under the RGB format so you can save it successfully. Note that as long as you meet all the requirements set by QBO, then you'll be able to upload and save it. If this hasn't worked on your end, it could be a browser-related issue or a requirement failure. You can see the screenshot below for reference. I tried uploading a new logo here on my end and I was able to save it. I understand your frustration about this matter and this isn't the kind of service we want you to have, Allow me to help you sort this out.Ĭan you tell me the exact error message you're getting when uploading a logo? This way I can provide you with an accurate solution to your query. I want to make sure everything is taken care of. Please let me know how it goes after doing the troubleshooting steps. Adding this helps establish the company's brand and personality. May I also ask if you encounter an error message when trying to upload the logo? I appreciate any extra information you can give and it will help us isolate the issue and provide the best solution.Īdditionally, I've attached this link to help you edit and customize logos on sales forms. In addition, you can also open the logo with Microsoft Paint (or Preview on Mac) and save it as. For detailed steps, please refer to the steps given by Angelyn_T. If the issue persists, you can use a private browser when logging in to your account to isolate if this is a browser issue. I appreciate you for bringing this to our attention here in the Community, make sure you can upload the logo to QuickBooks Online, check the eligibility requirements mentioned by my colleague above. Also, switching to another supported browser can help us narrow the cause of this unexpected behavior.ĭon't hesitate to update us with the result by adding a comment below, we're always here to help. If it works fine using a private browser, you may need to clear the cache of your regular web browsers.
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